Privacy Policy

ENACTSOFT RESPECT YOUR PRIVACY IS COMMITTED TO PROTECTING IT.

Coverage & Scope

EnactOn Technologies Private Limited (“ETPL,” “we,” or “us”) respects your privacy. This Privacy Policy Statement (“Privacy Policy”) describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website, or purchasing our products or services, you agree to this Privacy Policy in addition to any other agreements we might have with you. In the event that such agreements contain terms that conflict with this Privacy Policy, the terms of those agreements will prevail.

1. Our Collection of your Information

Personal Information

The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections, and other things that identify you. We collect personal information from you at several different points, including but not limited to the following:

  • when we correspond with you as a customer or prospective customer;
  • when you visit our website or use the Platform;
  • when you register as an end-user of our services and an account is created for you;
  • when you fill the request for quote form;
  • when you check the cost estimate for your required software via instant quote form;
  • when you contact us for help;
  • when you attend our customer conferences or webinars; and
  • when the site sends us error reports or application analytics data.

2. Our Use of your Personal Information

ETPL may use information that we collect about you to:

  • deliver the products and services that you have requested;
  • manage your customer relationship and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
  • communicate with you by e-mail, Skype, WhatsApp, social media, telephone or mobile devices about products or services that may be of interest to you either from us or other third parties;
  • develop and display content and advertising tailored to your interests on our site and other websites;
  • enforce our terms and conditions;
  • manage our business, and
  • perform functions as otherwise described to you at the time of collection.

3. Our Disclosure of your Personal Information to Third Parties

  • we may provide your information to affiliated entities within our group, as well as with vendors who perform functions on our behalf; such parties provide hosting, domain, security and maintenance services, virtual infrastructure, payment processing, analysis and other services for us;
  • third party contractors may have access to our databases.  Usually, these contractors sign a standard confidentiality agreement;
  • we may share your data with any parent company, subsidiaries, joint ventures, other entities under common control, or third-party acquirers. We expect these other entities will honor this Privacy Policy;
  • we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase;
  • as required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to ETPL; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss; to report suspected illegal activity or to investigate violations of our agreements or company policies; to enforce our terms and conditions, to protect the security or integrity of our products and services, and
  • when you give us consent to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

4. Our Security Measures to Protect your Personal Information

ETPL uses industry-standard technologies when transferring and receiving data exchanged between ETPL and other companies to help ensure its security. This site has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. However, “perfect security” does not exist on the Internet. Also, if this website contains links to other sites, ETPL is not responsible for the security practices or the content of such sites.

5. Our Use of Cookies, Web Beacons, Web Analytics Services, and Links

  • Cookies. Many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. We also may use cookies to offer you products, programs, or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.
  • Web Analytics Services. We use Google Analytics, a service for the marketing analysis of the site provided by Google, Inc. Google Analytics uses cookies to allow us to see how you use our site, so we can improve your experience. Google’s ability to use and share information collected by Google Analytics about your visits to the site is restricted by the Google Analytics Terms of Use available at http://www.google.com/analytics/terms/us.html and the Google Privacy Policy available at http://www.google.com/policies/privacy/. You can prevent Google Analytics from recognizing you on return visits to the site by disabling cookies in your browser. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
  • Website Links. We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorized by ETPL may have links leading to our site. ETPL cannot control these links and we are not responsible for any content appearing on these sites. Since this website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.

6. Legal Basis for Processing your Personal Data (EEA and Switzerland only)

With respect to personal data collected from individuals from the European Economic Area or Switzerland, our legal basis for collecting and using the personal data will depend on the personal data concerned and the specific context in which we collect it. ETPL will normally collect personal data from you only where: (a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to deliver the services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).

7. Limiting Use, Disclosure, Retention

ETPL identifies the purposes for which the information is being collected before or at the time of collection. The collection of your personal data will be limited to that which is needed for the purposes identified by ETPL. Unless you consent, or we are required by law, we will only use the personal data for the purposes for which it was collected. If ETPL will be processing your personal data for another purpose, later on, ETPL will seek your further legal permission or consent; except where the other purpose is compatible with the original purpose. We will keep your personal data only as long as required to serve those purposes. We will also retain and use your personal data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Access to and Updating of your Personal data

Reasonable access to your personal data may be provided upon request made to ETPL at the contact information provided below. If access cannot be provided within that time frame, ETPL will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied. We may charge a reasonable fee in advance for copying and sending the information requested. If you would like us to delete any persona Data held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you.

If you would like us to delete any persona Data held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you.

9. Marketing Communications

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non- transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails.

10. Changes to our Privacy Policy

ETPL may amend this Privacy Policy at any time by posting a new version. It is your responsibility to review this Privacy Policy periodically as your continued use of this website and our products and services represent your agreement with the then-current Privacy Policy.

11. Contacting Us

We have designated a Data Protection Officer who is responsible for monitoring ETPL’s ongoing compliance with this Privacy Policy. If you have any questions about this Privacy Policy, the practices or concerns of this site, please contact us at [email protected]

Last updated: 01 Mar 2020