Terms and Condition

Coverage and Scope

The following Terms and Conditions document is a legal agreement between EnactOn Technologies Private Limited, hereafter the “Developer”, “us”, “we”, “EnactSoft”, “ETPL”, and the “Client”, “You”, for the purposes of consultancy, business solutions, mobile app, extension, and/or website design or development.

All Clients are deemed to have agreed to and accepted these Terms and Conditions.

1. Scope of Work

The Client shares the requirements, which are then aligned between the Developer and the Client to create a business proposal. All the deliverables, inclusions, exclusions, support, payment, timeline, etc, are defined clearly in the business proposal document.

Any client who engages our services is deemed to have agreed to the business proposal shared at the start of the project.

2. Projekt Meilensteine

Based on the work content, the developer will inform the client about various milestones and updates in the CRM for the Client’s review. This is done in case the project is an enterprise solution with a lead time of 15+ weeks.

When the Client opts for a ready-made business solution, milestones are not required as the project is wrapped up within 4-8 weeks or less.

3. Änderungen

Once the business proposal is accepted and the scope of work is finalized, any change will have to be re-evaluated in terms of feasibility, cost, and timeline impact, etc. The client must contact the developer via email for any change requirements. The Developer will analyze the requirement and inform the Client of the cost, timeline impact, and any other changes in the earlier finalized scope of work.

4. Client’s Scope of Work

Any input as decided/agreed/defined in the scope of work, which may include the following, but not limited to, has to be provided in a timely manner.

• Benchmark/Referenzen für
  • Benutzeroberfläche
  • Verschiedene Module
  • Verschiedene Funktionalitäten
  • Benutzererfahrung
  • Mehrsprachiger Ausführungsansatz
  • Screenshots von Wireframe-/Konkurrenten-Websites
  • Branding color palette (if any)
• Access to various third-party platforms with API keys
• Freigabe verschiedener Design- und Entwicklungsansätze
• List of merchants to be integrated, including coupon APIs
• Nicht-englische Übersetzung
• Affiliate-Netzwerkkonten mit API-Schlüsseln
• Merchant’s affiliate program
• Proxyserver, andere notwendige Skripte usw.
• Website Domain
• Logo/Favicon
• So funktioniert es – Video
• Content for About Us, Merchants, How It Works, Refer & Earn, etc., and branding images (offices, team, etc.).
• Händlerlogos
• Konfiguration mit aktuellen Inhalten/Bildern
• Well-configured AWS server
• Any paid services from a third party
• Google Play, iTunes, Browser-Erweiterungs-Store-Konto mit einem Abonnement
• Google Chrome/Firefox-Entwicklerkonto zum Bereitstellen der Browsererweiterungen

Unless explicitly listed in the scope of work of the developer, the client is deemed to be responsible for furnishing the above details on time during the development.

The Client is advised to use only genuine, licensed versions of scripts, plugins, extensions, themes, software, etc. Any premium plugin/theme/script, etc, if used for the project development, must be purchased separately by the Client to obtain a valid, single-use license.

5. Endgültiges Lieferergebnis

Developer agrees to deliver full source code to the client as per the agreed scope of work within the committed timeline, including:

• Fully functional website, mobile app, browser extension, etc.
• Content, graphics, and fonts may be representative. The Client needs to update these once the delivery is completed.

The website created by the Developer will be up and running, online, functional, and accessible to the Client. The client is informed and understands that the Developer will use its best efforts to perform the test cases.

However, the Client understands that mobile applications, websites, and software are complicated and imperfect environments. The developer will attempt to cure and remedy any unforeseen glitches, bugs, and/or errors, but those efforts will be based upon the original specifications, including agreed-upon modifications requested by the Client.

6. Originalarbeit/Konflikte/Vertraulichkeit

The developer promises that the work does not violate the patent, copyright, trade secrets, or any other property right of any person, firm, or entity. The developer promises that this Agreement does not conflict with any other contract, agreement, or understanding to which Developer is a party.

The original business solutions developed by the developer will remain the IP of the developer as the original owner. The client is legally restricted from reselling/distributing/copying/cloning the website, app, or extension for any other/commercial purposes.

Any enterprise solution developed in accordance with the Client’s requirement document will be the intellectual property of the Client. The developer promises to hold and maintain in strict confidence any confidential information that the Client provides (such as proprietary technical or business information), and the Developer will not disclose such information to any third party except as may be required by a court or governmental authority.

7. Documentation and Training

The Developer provides detailed documentation and video tutorials on how to use the system and the solution. One-on-one training or knowledge transfer is available at an additional cost of $25 / hour.

If Client asks Developer to train Client onsite, Client agrees to pay $1000 / day reimbursement plus actual costs of traveling to the Client location, including but not limited to transportation, lodging, and food expenses.

8. Zahlung

Der Kunde erklärt sich damit einverstanden, dass er bis zur vollständigen Bezahlung des Entwicklers keine Rechte oder Lizenzen zur Nutzung oder Übertragung des Eigentums an Software erwirbt, die der Entwickler im Rahmen dieser Vereinbarung für den Kunden erstellt.

The Developer reserves the right to delete all files and revoke access if the payment in full is not received within 30 days from the time the payment request is raised. After that, no claim on the software will be entertained, nor will the initially released payment be refunded.

9. Entschädigung

Der Kunde verpflichtet sich, für zusätzliche Sonderarbeiten zu zahlen, wenn diese später hinzugefügt werden.

There won’t be any compensation for the bugs, delays, or quality issues that occur in the solution; however, the Developer agrees to inform the Client about the delay and fix the quality-related issues as and when noticed/reported

10. Feedback und Akzeptanz

The Client agrees that Developer cannot complete work for Client or meet agreed-upon milestones unless Client gives timely feedback as and when sought. Client agrees to provide timely feedback so that Developer can understand Client concerns, objections, or corrections, and Client promises not to unreasonably withhold acceptance of the deliverables Developer will provide Client at each milestone.

Developer and Client agree to the following acceptance process: Developer will test the software that Developer creates for Client to make sure that it’s working properly. In turn, Client promises that Client will evaluate the deliverables Developer provided to Client at each milestone listed in the business proposal/scope of work document and let Developer know in writing, within forty-eight (48) hours after Client receives each deliverable, whether Client accepts or rejects it. If Client rejects a deliverable, the Developer will correct any errors and again ask Client to accept or reject the corrected deliverable, which Client promises to do within forty-eight (48) hours after Client receives the corrected deliverable.

When Developer delivers the final files/source code to Client and completes work for Client under the Agreement, Client agrees that Client will test the delivered system in its entirety to determine if Developer completed the work as required/specified by Client. The client promises to let Developer know in writing within seven (7) calendar days after Developer delivers the final files whether Client accepts or rejects the final files. If Client rejects the final files, the Developer will correct any errors and again ask Client to accept or reject the corrected deliverable, which Client promises to do within seven (7) calendar days after Client receives the corrected deliverable. This process shall continue until Client accepts the deliverable or seven (7) calendar days have passed and Client has not accepted or rejected a deliverable (at which point it will be deemed accepted). Finally, the Client agrees that Developer’s work on this project will be complete and the Agreement will end after the Client has approved the final files/source code delivery.

11. Rights to The Client Content

Client promises that: (a) Developer owns the right to use anything Client gives Developer (“Client Content”); and (b) using such Client Content does not violate the patent, copyright, trade secret, or any other property right of any person, firm, or entity.

Client grants Developer a nonexclusive, non-transferable license to use, reproduce, modify, display, and publish the Client Content solely in connection with Developer’s work for Client under this Agreement and the limited promotional uses as allowed by this Agreement. The client also affirms and represents that this Agreement does not conflict with any other contract, Agreement, or understanding to which Client is a party.

Client agrees that the Developer may use the Client’s logo, company name, and web address to disclose the relationship herein. The Developer may place the Client’s logo and name in its listing of clients on its website, online communications, and print communications.

12. Rechte vor vollständiger Bezahlung

The Client understands and agrees that until the Client pays the Developer in full, the Developer owns full rights to everything the Developer creates for the Client under this Agreement. If Client does not pay Developer in full, Client agrees that Developer can complete, exhibit, use, and sell the project at Developer’s sole and absolute discretion (except that Developer will not be able to use Client Content in such work).

13. Right to Make Changes

Developer agrees that after Client pays Developer in full, Client may make any changes or additions to the software Developer creates for Client under this Agreement, which Client, in Client’s discretion, may consider necessary, and Client may engage others to make any such changes or additions, without further payments to Developer.

The Client agrees that if the Client asks the Developer to make changes or additions to the software after the Client approves the final files, the Client and the Developer will finalize a separate additional payment for the Developer’s effort to make such changes.

14. Rights to Know-How

The Developer may incorporate into the business solutions being developed for the Client various pre-existing development tools, routines, subroutines, programs, data, or materials (Know-How). The Client agrees that Developer retains all rights, title, and interest, including all copyright, patent, and trade secret rights to that Know-How.

15. Einschränkungen der Rechtsmittel

The developer shall not, under any circumstances, be liable to Client for consequential, indirect, incidental, special, punitive, or exemplary damages or losses arising out of or related to this Agreement, even if Developer is advised of the likelihood of such damages occurring.

Developer’s cumulative liability for any damages arising out of or in any manner related to this Agreement (including, but not limited to, claims for breach of contract, breach of warranty, negligence, strict liability, or tort) shall be limited to the amount of the fee paid by Client to Developer under this Agreement.

16. Höhere Gewalt

Keine der Parteien haftet für Verluste oder Verzögerungen, die auf Ereignisse höherer Gewalt zurückzuführen sind. Dazu gehören Naturkatastrophen, Feuer, Arbeitsunterbrechungen, Krieg oder militärische Feindseligkeiten oder die Unfähigkeit von Spediteuren, geplante Lieferungen durchzuführen. Alle Zahlungs- oder Liefertermine verlängern sich um das Ausmaß der Verzögerung, die auf Ereignisse höherer Gewalt zurückzuführen ist.

17. Verbindliches Schiedsverfahren

This Agreement shall be governed by the laws of India, with jurisdiction in Surat, Gujarat. Any dispute that cannot be resolved through good-faith negotiation shall be subject to the ruling of an independent arbitrator, whose ruling shall be considered final and binding on both parties.

18. Schadloshaltung

The Client agrees to indemnify and hold the Developer harmless against any and all claims of loss or damage, without limitation, except in cases of wilful misconduct or gross negligence.

19. Garantie

Die endgültigen Produktentwürfe werden dem Kunden im Ist-Zustand und ohne jegliche ausdrückliche oder implizite Gewährleistung vorgelegt.

The Developer agrees to support the Client for the deployed source code for 1 month or for the terms mentioned in the proposal from the sign-off. This includes fixing bugs, and imperfection that is part of the scope.

20. Governing Law

The Client understands the legal and tax requirements of the jurisdiction where the Developer is located and agrees to adhere to the taxation and legal framework of India.

21. Annahme

The Developer and Client agree to enter into this product development agreement with one another, to execute their respective roles in good faith, and to uphold the entire terms of this Agreement.

22. Rechte an geistigem Eigentum

1. Third-Party Content: Einige Inhalte auf dieser Website können von Dritten stammen, darunter Markenbilder, Texte und Logos. EnactSoft kann das Eigentum an diesen Inhalten bei den jeweiligen Dritten anerkennen.

2. Reporting Copyright Infringement: If you believe that your copyrighted work has been used on our website in a way that constitutes copyright infringement, please contact our legal team at [email protected] promptly with the following information:

1. Eine Beschreibung des urheberrechtlich geschützten Werks.
2. Identifizierung des verletzenden Materials.
3. Ihre Kontaktinformationen.
4. Legal documents evidencing copyright ownership..

3. Content Removal: Im Falle einer gültigen Urheberrechtsbeschwerde behält sich EnactSoft das Recht vor, den verletzenden Inhalt umgehend zu entfernen. Wenn Sie Bedenken hinsichtlich der Verwendung von Inhalten auf unserer Website haben, wenden Sie sich bitte an unser Rechtsteam unter [email protected].

23. Backup and Restoration

As part of our development services, we are responsible for creating and deploying the system to the Client’s server. Once the source code is deployed on your server, we do not maintain any backups of the source code, databases, or related assets. In the event of unforeseen circumstances, such as data loss caused by server failure, the destruction of the source code by the server provider, or server crashes, we will not be able to restore the system from our end.

To mitigate this risk, we strongly recommend that you implement regular backup services through your hosting provider and, additionally, through third-party backup services. This will provide a more robust failsafe mechanism for your system. Backups should include the source code, environment variables, databases, and any other critical elements of the system to ensure complete restoration in case of data loss.

If your system includes a mobile application, please be aware that additional keys and configurations may be required for full restoration. It is essential that your backup strategy encompasses all components of your system, including but not limited to the source code, databases, environment variables, and mobile app credentials.

This policy applies to both standard products and any custom software development we provide.

Please note that in the event of data loss, even if you have a complete backup of the source code, database, and environment variables, significant effort will be required to restore your website or system. Any such restoration efforts will be subject to additional charges, as they involve time and resources to bring the system back online.

Last updated: 14 Nov 2025