{"id":4538,"date":"2025-01-09T18:21:47","date_gmt":"2025-01-09T12:51:47","guid":{"rendered":"https:\/\/www.enactsoft.com\/resources\/?post_type=docs&#038;p=4538"},"modified":"2025-01-09T18:25:16","modified_gmt":"2025-01-09T12:55:16","password":"","slug":"configure-faq-and-faq-categories","status":"publish","type":"docs","link":"https:\/\/www.enactsoft.com\/resources\/configure-faq-and-faq-categories\/","title":{"rendered":"Configure FAQ and FAQ categories"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">FAQ<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><img decoding=\"async\" src=\"https:\/\/t3357242.p.clickup-attachments.com\/t3357242\/645140d6-2347-4516-9703-98a7128516be\/image.png\"><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter the category of FAQ<\/li>\n\n\n\n<li>Category code of the FAQ<\/li>\n\n\n\n<li>Enter the sort order<\/li>\n<\/ol>\n\n\n\n<p>Hint:- Here you might think that why it\u2019s going to take 100 in a sequence that basically provides easiness to change within the position.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;68135f6bf0f1b&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/t3357242.p.clickup-attachments.com\/t3357242\/23328dbf-fc93-4242-921d-ed87e9037811\/image.png\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter the question here<\/li>\n\n\n\n<li>Enter the Answer<\/li>\n\n\n\n<li>Sort order<\/li>\n<\/ol>\n\n\n\n<p>Hint:- Here you might think that why it\u2019s going to take 100 in a sequence that basically provides easiness to change within the position.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">FAQ Categories Panel<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\"><img decoding=\"async\" src=\"https:\/\/t3357242.p.clickup-attachments.com\/t3357242\/804679db-fc96-461d-bccc-fd00e40fec98\/image.png\"><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Category Name<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Represents the name of each FAQ category.<\/li>\n\n\n\n<li>Examples: Support, Surveys, Rewards &amp; Earnings, General, Withdrawals, Offers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Category Code<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Each category is identified by a code used within the backend.<\/li>\n\n\n\n<li>Codes examples include: <code>support<\/code>, <code>surveys<\/code>, <code>rewards_earnings<\/code>, etc.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Sort Order<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Determines the display order of categories. Lower values are displayed first.<\/li>\n\n\n\n<li>Example: Categories like &#8220;General&#8221; (sort order 1) appear before &#8220;Offers&#8221; (sort order 300).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Number of FAQs<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Shows how many FAQs each category contains.<\/li>\n\n\n\n<li>Example: The &#8220;Offers&#8221; category has 3 FAQs, while &#8220;General&#8221; has only 1.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h1 class=\"wp-block-heading\">How to Manage FAQ Categories<\/h1>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Adding New FAQ Categories:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Click on the <strong>New FAQ Categories<\/strong> button in the upper right ref at <a href=\"https:\/\/img.enacton.com\/ShareX\/2024\/12\/CBViZHjXEi.png\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/img.enacton.com\/ShareX\/2024\/12\/CBViZHjXEi.png<\/a><\/li>\n\n\n\n<li>Enter a <strong>Category Name<\/strong>, <strong>Category Code<\/strong>, and <strong>Sort Order<\/strong> ref at <a href=\"https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_myE2UGC2Dy.png\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_myE2UGC2Dy.png<\/a><\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to add the new category ref at <a href=\"https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_HPAFPztZkC.png\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_HPAFPztZkC.png<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Editing Existing FAQ Categories<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Locate the category you want to edit from the list.<\/li>\n\n\n\n<li>Click the <strong>Edit<\/strong> button on the right side of the category row at <a href=\"https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_FbsgSaJlCc.png\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_FbsgSaJlCc.png<\/a><\/li>\n\n\n\n<li>Update the <strong>Category Name<\/strong>, <strong>Category Code<\/strong>, or <strong>Sort Order<\/strong> as needed ref at <a href=\"https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_33BDJ0OeUA.png\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_33BDJ0OeUA.png<\/a><\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to confirm changes ref at <a href=\"https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_rcVd8bq2DK.png\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/img.enacton.com\/ShareX\/2024\/12\/chrome_rcVd8bq2DK.png<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Deleting FAQ Categories<\/strong>:\n<ul class=\"wp-block-list\">\n<li>If a category needs to be removed, click on delete button<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;68135f6bf187f&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/t3357242.p.clickup-attachments.com\/t3357242\/109cd668-1c27-4bba-874d-bd638c330387\/image.png\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Hint:- Here you might think that why it\u2019s going to take 100 in a sequence that basically provides easiness to change within the position. Hint:- Here you might think that why it\u2019s going to take 100 in a sequence that basically provides easiness to change within the position. FAQ Categories Panel How to Manage [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[91],"glossaries":[],"doc_tag":[],"class_list":["post-4538","docs","type-docs","status-publish","hentry","doc_category-settings"],"year_month":"2025-05","word_count":315,"total_views":"116","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"author_nicename":"sdjsuhds","author_url":"https:\/\/www.enactsoft.com\/resources\/author\/sdjsuhds\/"},"doc_category_info":[{"term_name":"Admin Configuration","term_url":"https:\/\/www.enactsoft.com\/resources\/docs-category\/settings\/"}],"doc_tag_info":[],"author_list":[{"ID":"2","user_login":"sdjsuhds","display_name":"sdjsuhds","id":"2"}],"_links":{"self":[{"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/docs\/4538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/comments?post=4538"}],"version-history":[{"count":3,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/docs\/4538\/revisions"}],"predecessor-version":[{"id":4542,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/docs\/4538\/revisions\/4542"}],"wp:attachment":[{"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/media?parent=4538"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/doc_category?post=4538"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/glossaries?post=4538"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.enactsoft.com\/resources\/wp-json\/wp\/v2\/doc_tag?post=4538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}